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Data Request Overview

Government RequestsLaw EnforcementCivil RequestsTransparency

Wallow is committed to trust and transparency. In the following documents and FAQ, you can find our policies and guidelines for requests for data from government and law enforcement entities, as well as civil third-party data requests.

You can also find our annual reports on the number of requests we receive and our responses.

1

Data Request Policy

Our Data Request Policy outlines Wallow's policies and procedures for responding to requests for Customer Data. This policy guides our practices with respect to requests for third-party data, requests by legal authorities, Customer notice, and international requests for data.

View Policy
2

Frequently Asked Questions

Find answers to common questions about how we handle government and law enforcement requests, what information might be disclosed, and how we protect user privacy while complying with valid legal requests.

Read FAQ

Frequently Asked Questions

Q:
How does Wallow handle requests from government and law enforcement?
A:
Wallow is an online workspace productivity platform as described in our Privacy Policy and Terms of Service. If we receive valid legal process from a government or law enforcement entity, we may have an obligation to produce user data in accordance with applicable laws. Our Data Request Policy outlines our requirements with respect to these requests.
Q:
Where should I send legal process?
A:
All requests by law enforcement and government entities (including international government and law enforcement entities) may be sent to our legal process email alias: legalprocess@wallow.com.
Q:
What information does Wallow need to process my request?
A:

In addition to all requisite and applicable legal requirements, all legal process requests should include the following information:

  • •The government entity or law enforcement agency
  • •The relevant criminal or civil matter
  • •Identifying information about the Wallow workspace, including the relevant Customer and User names, date range, the Wallow workspace URL (wallowname.wallow.com), and the type of data sought

The request must also come from a government issue email account and include full contact information for the requesting officer.

Q:
What happens when Wallow receives a law enforcement request?
A:
We carefully review all requests for legal sufficiency and with an eye toward user privacy. Wallow may reject or challenge any requests that are unclear, overbroad or inappropriate.
Q:
What kind of data might be disclosed in response to legal process?
A:

Content data includes user generated data, for example public and private messages, posts, files and direct messages. Wallow requires a search warrant to produce such data to law enforcement.

Non-content data is basic account information (such as name and email address, profile information, registration information, login history and billing information) and other non-content metadata (such as the date, time, and sender/recipient of messages or files). Depending on the type of data requested, Wallow may require a compulsory subpoena or a court order to produce this data.

Q:
Do you give Customers notice before producing data to a governmental entity?
A:
Unless Wallow is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm, Wallow will notify the Customer, typically by emailing the Primary Owner, before disclosing data so that the Customer may promptly seek legal remedies.
Q:
What about third party or civil requests for data?
A:

Third parties seeking data should contact the Wallow workspace owner directly. Wherever possible, we encourage parties to manage their requests without our involvement. Workspace owners should be able to run their own export in order to comply with an appropriate legal request.

Please note that the Stored Communications Act, 18 U.S.C. § 2701 et seq., strictly prohibits a provider such as Wallow from disclosing the contents of communications to third parties. A civil subpoena or civil court order is not sufficient under the SCA to obtain content from a Wallow workspace.

For additional information about FISA § 702, Executive Order 12333, the U.S. CLOUD Act, emergency requests, and other specialized topics, please view our complete FAQ.